Crm in Airtel

Customer Relationship concern (Crm) What is Customer Relationship Management (CRM)? Customer Relationship Management (CRM) is an information industry end point for methodologies, software, and usually Internet capabilities that help an enterprise manage node relationships in an organized way. Customer Relationship Management has been in the limelight since the past decade. CRM has emerged in recent times because it is easier and much productive to retain existing nodes than to acquire new ones. It is a business strategy to learn more about customers necessitate and behaviors in order to develop stronger relationships with them. The relationship delivers value to customers, and meshwork to companies. According to industry view, CRM consists of: * Helping an enterprise to enable its market departments to fall upon and tar sit their best customers, manage marketing campaigns and turn in quality leads for the sales team. * Assisting the organization to improve telesales, account, and sales caution by optimizing information Is this Essay helpful? Join OPPapers to take away more and access more than 325,000 just like it!

get better grades shared by multiple employees, and streamlining existing processes (for example, fetching orders using mobile devices) * Allowing the formation of individualized relationships with customers, with the aim of up(p) customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service. * Providing employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners. From the technology perspective, companies often buy into software that willing help to achieve their business goals. For many, CRM is far more than a new software package, the renaming of traditional customer services, or an IT-based customer... If you requirement to get a full essay, order it on our website: Orderessay

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