At first, I examined the short conversation between customer and receptionist. When a customer came in the restaurant, the receptionist was recognise her in Japanese language, through semiotics theory; the customers appearance looked like Japanese person, so the receptionist public opinion she was also same nationality, which was the reason of this misunderstanding. But the feedback was a unconnected face, this is one of the types of nonverbal communication, this facial expression indicated that the customer had not known what the receptionist was saying.
Then the receptionist asked her whether she had ordered and the customers pay heed if she had already ordered. This is a type of verbal communication, sender and receiver, jibe to Shannon and Weaver (1963), a sender wants to share her/his information to another person, he/she has to encode that information into words which called hearts, then the message is transfer to receiver via many channel which are verbal, email, knell etc. After that, the receiver wants to understand that message, he/she should trace it by interpreting the message, this is a complex process and always a main reason of miscommunication. The final stage of communication is feedback; the receiver shows a signal...If you want to get a full(a) essay, order it on our website: Orderessay
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