Think I Know?

Hello, I just wanted to respond to your article by saying, Its close time someone stood up to the grand guys. I have not had any problems myself with starbucks. I live in Mission outside of Vancouver, BC. And they give out free coupons and apologies left, counterbalance and center, even if its because your coffee is not the right temperature etc. tho I do agree that with all of the bix box segment stores moving in, including Chapters who ironically has starbucks in everyone of their locations. I really rule the profit and the genuiness is gone. I miss the mom and pop operations. convey for fighting the good fight. I actually just bought a bottle of very expensive wine, that tastes somewhat like turpentine...so I am inspired, I will return it tomorrow and take over satisfaction instead of putting my head down in resolve and eating the cost as I would normally do. I hope everything works out for you, good luck. Jordan -------------------------------------------------------------------------------- lu@sound.net Wednesday, January 05, 2000 2:26 AM Customer service is my favorite peeve. Although I have not personally had any problems with Starbucks, I have experienced similar problems with other companies. I wonder your convictions! It is a matter of principle.

From your article: The problem with Starbucks is a humans of modern living; if the shopping experience is unpleasant mayhap we should shop elsewhere. Except that elsewhere is being quickly turn under by big business and somewhere on the line it became convenient to accept the fact that most big companies dont have to care.

I agree with you that many large companies plainly do not provide adequate customer service and the alternative choices are many times limited. Even so, elsewhere may not be much better.

From your article: I realize that most people would have forgotten about such misfortunes...

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