Project Evaluation

Performance Measurement

Our performance evaluation bequeath be intentional to measure out whether our combined activities:

        have been effective in achieving our statutory objectives; and

         stick to with the principles of good regulation.

Examples of indicators to measure our performance for each of the objectives and principles atomic number 18 wedded below. This represents our early thinking and will be developed as the project progresses. Because of the inter- analogyship between the objectives, many of these indicators apply to more than champion objective. We will also set success criteria for our project and estimate performance to learn lessons for the future.

Assessing the achievement of our objectives and the impact of our regulatory activities is a complex exercise. We will develop clusters of performance indicators which, taken together, will give an overall picture. Some of these indicators will need thorough interpretation. For example, an increase in the level of complaints by consumers may be a negative long-term indicator in relation to the consumer protection objective. But a short-term increase may be positive if it results from a consumer awargonness programmer designed to inform consumers of their rights, or from more comprehensive recording of complaints by firms.

Our bewilder will be to assess the outcome of an body process rather than the input.



Although outcome measures are more difficult to develop, they are more informative and will help users understand break away the impact of our actions. We expect that most performance measures will at long last have some form of target attached.

We will aim to use third-party information where available to measure our performance. This will inflict the cost and provide an independent view. For example, international surveys, such as that produced by the World Economic Forum, contain several measures that are useful indications of the USs position relative to other financial markets (e.g. proportional measures for the ease...

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